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Skills Matrix

What is a Skills Matrix?

A ‘skills matrix’ falls within the ‘skills management’ process. A skills matrix is a grid or table that clearly and visibly illustrates the skills and competence held by individuals within a team. Its primary aim is to help in the understanding, development, deployment and tracking of people and their skills. Well-implemented skills matrices should identify the skills that a job role requires, the skills of all individual employees, and any gap between the two.

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The benefits are widespread and can easily be categorised into three core areas, namely;

Employees that benefit from a skills matrix and competency framework

1.Individual/Employee

  • Increased competencies – a feeling of investment into their role and their development
  • Decreased stress levels – work competencies increase thus removing uncertainty
  • Full awareness of what their ‘role’ entails including the relevant skills competencies required
  • Full awareness of the desired areas of growth and where they need to focus their training efforts
  • Can; within some organisations be used within employees Personal Development Plans (PDP)
  • Employees gain from improved identification and understanding of their own strengths and weaknesses
  • Aid in understanding the value they bring to the organisation (which in turn can boost morale)
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Companies and organisations that benefit from a skills matrix and competency framework

2.Organisation / company

  • Enables managers, function or business owners to understand the skill strengths and weaknesses of employees reporting to them.
  • Increased capacity – by addressing skills shortages and increasing employee competencies companies can release real capacity into their businesses without incurring the heavy costs of recruitment
  • Creates the ability to search for desired skills and talents across the organisation (e.g. to help fill a role or to assist with either short or long term increased requirements of a task from an end-client)
  • A rolled-up view of skills and skills gaps across an organization can enable its executives to see areas of skill strength and weakness.
  • Enables proficient future planning against projected availability of staff. When used company-wide creates management consistency to drive an organisation forward
  • Customers experience a quality of product/service increasing the likelihood of them returning and advertising your products/services.
  • Customers experience a quality of product/service increasing their loyalty levels
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Happy Customers that benefit from an established skills matrix and competency framework

3.Customer / end-client

The customer should largely be unaware of the existence of a skills matrix. The customer will however benefit from the increased levels of competency of your staff, their ability to resolve queries in a timely manner and on first touch (i.e. avoiding the ‘I’ll call you back’ scenario). Simply put the benefits are endless.

  • Faster response rates (decreased lead times)
  • Increased rate of quality in service or products (reduced defect and return rates)
  • Increased employee competencies leads to speed which can result in ‘faster to market’ products and services
  • Customers feels valued
  • Customers experience a very easy and smooth transaction with company
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Skill Matrix

Every professional organisation should invest in a Skills Matrix. The benefits significantly out way the little investment time required.

Read more and sign up for a free (no obligation) skills matrix here.

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